Privacy Policy

1. Introduction

Marali Santhe Organics Pvt Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our services:

• Personal Information: Name, email address, phone number, and delivery address when you register or place an order.
• Payment Information: We collect payment details necessary to process your transactions. Full card details are never stored on our servers and are handled by our secure payment partners.
• Order Information: Details of the products you order, order history, and preferences.
• Device & Usage Data: IP address, browser type, pages visited, time and date of visits, and other diagnostic data collected automatically when you use our website.
• Communications: Any messages you send us via email, phone, or contact forms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including delivery coordination.
• To send you order confirmations, invoices, and delivery updates.
• To manage your account and provide customer support.
• To send promotional communications (only if you have opted in).
• To improve our website, products, and services.
• To comply with legal obligations and prevent fraud.
• To respond to your queries and complaints.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners: We share your name, address, and phone number with our delivery partners solely for the purpose of completing your order.
• Payment Processors: Payment information is shared with our trusted payment gateway partners for transaction processing.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal process such as a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure storage of sensitive data with access controls.
• Regular review of our information collection, storage, and processing practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies help us:

• Remember your preferences and cart items.
• Analyze website traffic and usage patterns.
• Improve website performance and functionality.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

7. Your Rights

Under applicable Indian data protection laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Opt out of marketing communications at any time by contacting us or clicking "unsubscribe" in our emails.

To exercise any of these rights, please contact us at maralisanthe@gmail.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for a minimum of 7 years as required by Indian accounting and tax laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: maralisanthe@gmail.com
• Phone: 9035408833
• Address: #64, Ground Floor, 7th Cross, 24th Main, RK Colony, JP Nagar 2nd Phase, Bengaluru – 560078